Adam is dead, NI support too.....

[Suraj Gautam]

Dear All,
I'm having a problem with my ADAM (LCD+wifi) that it is not starting (booting). A luminous screen appears when power switch turned on. Noting happens afterwards. The replay from NI support team didn't worked. Since 2Aug11 NI support team stopped replying on issue (strangely / deliberately). The reply from NI support was
Dear Suraj,

Greetings! This is Thaheer from Notion Ink Support Team.

I'm sorry to know that the Adam is not booting and apologize for the inconvenience that has been caused.

I suggest you to Wipe/Rest the user data as follows and check for the issue.
Turn off the Adam and make sure that it is connected to a power source.
Press and hold the Volume '+' button and pull down the power slider for 20-30 seconds continuously. The Adam should boot into the Recovery mode.
If this is successful, the following message should be displayed on the top left corner of the screen.

"Detected a recovery key pressed
Booting into recovery kernel image"
After that, using the volume rocker buttons, navigate to Wipe data/factory reset and choose it by tapping on the Options button (third from top). In the next menu, choose Yes by navigating to and tapping on the Options button.
Now, choose Reboot System now by tapping on the Options button.
This should resolve the issue. If the issue still persists, please get back to us, we will surely further assist you with this.

Thank you for contacting Notion Ink!

Warm regards,
Thaheer
Notion Ink Support Team

Dear Sir,
My ADAM not starting after turning on the power switch only screen starts but not booting.
Kindly guide what is the reason it happened once past 10 day before but after an hour or more it started.
I also experienced this when I insert USB drive and after use remove the ADAM automatically restarted. Why?

Still waiting for reply to know NI still exist or ..........?

[Chandra Sekhar Kandru]

Even My Adam sometimes behaves the same way, once it was not opening at all, I tried unbricking, then also only after many tries, it restarted, what I observed, is Internal MMC is not getting mounted. I am not sure whather my findings are right or not, but when I was in recovery mode, I saw the message(error?) about MMC not mounted.

[King]

@Suraj
The Support Team has informed me that they have been responding, but the mails seems to be bouncing back from your end. If you can PM me an alternate e-mail ID, it can be passed on to the Support Team.

Dear All,
I'm having a problem with my ADAM (LCD+wifi) that it is not starting (booting). A luminous screen appears when power switch turned on. Noting happens afterwards. The replay from NI support team didn't worked. Since 2Aug11 NI support team stopped replying on issue (strangely / deliberately). The reply from NI support was
Dear Suraj,

Greetings! This is Thaheer from Notion Ink Support Team.

I'm sorry to know that the Adam is not booting and apologize for the inconvenience that has been caused.

I suggest you to Wipe/Rest the user data as follows and check for the issue.
Turn off the Adam and make sure that it is connected to a power source.
Press and hold the Volume '+' button and pull down the power slider for 20-30 seconds continuously. The Adam should boot into the Recovery mode.
If this is successful, the following message should be displayed on the top left corner of the screen.

"Detected a recovery key pressed
Booting into recovery kernel image"
After that, using the volume rocker buttons, navigate to Wipe data/factory reset and choose it by tapping on the Options button (third from top). In the next menu, choose Yes by navigating to and tapping on the Options button.
Now, choose Reboot System now by tapping on the Options button.
This should resolve the issue. If the issue still persists, please get back to us, we will surely further assist you with this.

Thank you for contacting Notion Ink!

Warm regards,
Thaheer
Notion Ink Support Team

Dear Sir,
My ADAM not starting after turning on the power switch only screen starts but not booting.
Kindly guide what is the reason it happened once past 10 day before but after an hour or more it started.
I also experienced this when I insert USB drive and after use remove the ADAM automatically restarted. Why?

Still waiting for reply to know NI still exist or ..........?

[Suraj Gautam]

@Suraj
The Support Team has informed me that they have been responding, but the mails seems to be bouncing back from your end. If you can PM me an alternate e-mail ID, it can be passed on to the Support Team.

bioaxmediscience@yahoomail.com
though today I have received a mail from same name Thaheer (NI). NI ceo stated once in his blog that NI soon start technical work support point in India and US. Soon means in 2011 or 20....?
Why don't they upload video's to user for most common troubles?

[Aaron Spitalnick]

I cracked my adam screen on July 19th and emailed NI on the 20th to find out how I can get my tablet, which I like very much repaired. the past 3.5 weeks have been a mix of delay emails and no responses to my emails. What do I have to do to get my tablet fixed?



Aaron XXXX <aaron.XXXX@XXXX.com>
________________________________________
Repairs
16 messages
________________________________________
Aaron <spitalna@XXXX.net> Wed, Jul 20, 2011 at 8:36 PM
To: "support@notionink.com" <support@notionink.com>
Cc: aaron.XXXX@XXXX.com
I cracked the screen on my pixel qi Adam. How much will it cost to repair and what is the repair process from the United States.

Thanks,
Aaron XXXX


________________________________________
Aaron <spitalna@XXXX.net> Fri, Jul 22, 2011 at 5:32 PM
To: aaron.XXXX@XXXX.com
Cc: support@notionink.com, "spitalna@XXXX.net" <spitalna@XXXX.net>, "aaron.XXXX@XXXX.com" <aaron.XXXX@XXXX.com>
Order number 129725XXXX
N9PN011030XXXXX




________________________________________
Aaron XXXX <aaron.XXXX@XXXX.com> Sun, Jul 24, 2011 at 2:20 PM
To: Aaron <spitalna@XXXX.net>
Cc: "aaron.XXXX@XXXX.com" <aaron.XXXX@XXXX.com>, support@notionink.com
The crack is growing with each use.
On Jul 22, 2011 5:33 PM, "Aaron" <spitalna@XXXX.net> wrote:
> Order number 1297257963
> N9PN01103000648
>

________________________________________
Notion Ink Support <support@notionink.com> Mon, Jul 25, 2011 at 3:44 AM
Reply-To: support@notionink.com
To: aaron.XXXX@XXXX.com
Dear Aaron,

Greetings from Notion Ink!

We are apologize for the inconvenience that is caused.

We would request you to give us some time as there are some issues in shipping screen replacement parts due to customs. We will get back to you as soon as possible by this month end. We request your patience in this regard.

Thanks for your continued support to Notion Ink.

Thanks & regards,
Surya
Notion Ink Team
[Quoted text hidden]

________________________________________
Aaron XXXX <aaron.XXXX@XXXX.com> Sat, Jul 30, 2011 at 9:26 AM
To: support@notionink.com
Any news on my repair request?
[Quoted text hidden]

________________________________________
Aaron XXXX <aaron.XXXX@XXXX.com> Tue, Aug 2, 2011 at 1:34 PM
To: support@notionink.com
I am really missing using my tablet, any news on the repair?

Order number 1297257963
N9PN01103000648
[Quoted text hidden]

________________________________________
Aaron XXXX <aaron.XXXX@XXXX.com> Wed, Aug 3, 2011 at 3:37 PM
To: support@notionink.com
Hello?
[Quoted text hidden]

________________________________________
Aaron XXXX <aaron.XXXX@XXXX.com> Wed, Aug 3, 2011 at 10:03 PM
To: Aaron <spitalna@XXXX.net>
Cc: "support@notionink.com" <support@notionink.com>
I am starting to get upset by the lack of response I am getting as well as the many post out there about notion ink and the problems people are having with repairs. What do I need to do to get my pixel qi screen replaced. please respond. Thanks, Aaron
[Quoted text hidden]

________________________________________
Notion Ink Support <support@notionink.com> Thu, Aug 4, 2011 at 2:00 AM
Reply-To: support@notionink.com
To: aaron.XXXX@XXXX.com
Dear Aaron,

Greetings! This is Thaheer from Notion Ink Support Team.

I'm sorry to know that the Adam screen has been cracked. I suggest you to please get back to us with the images of the cracked screen. Please also provide the Order Number, Serial Number and the email address using which you have purchased the Adam. Please get back to us with the required information, we will surely further assist you with this.

Thank you for contacting Notion Ink!

Warm regards,
Thaheer
Notion Ink Support Team
[Quoted text hidden]

________________________________________
Aaron XXXX <aaron.XXXX@XXXX.com> Thu, Aug 4, 2011 at 8:32 AM
To: support@notionink.com
Cc: Aaron <spitalna@XXXX.net>



I already did that but I am happy to do so again. I was told that you guys should have the parts to fix it by the end of last month but I have not heard anything after repeated emails.
the repair number was [##19928##] Repairs
Order number 1297257963
N9PN01103000648
[Quoted text hidden]

________________________________________
Notion Ink Support <support@notionink.com> Fri, Aug 5, 2011 at 6:43 AM
Reply-To: support@notionink.com
To: aaron.XXXX@XXXX.com
Dear Aaron,

Greetings! This is Thaheer again from Notion Ink Support Team.

Thank you for providing the required information. I will verify the status of the repair number that you have provided and get back to you as soon as possible. Your patience in this regard is greatly appreciated.

Thank you for contacting Notion Ink!

Warm regards,
Thaheer
Notion Ink Support Team



I already did that but I am happy to do so again. I was told that you guys should have the parts to fix it by the end of last month but I have not heard anything after repeated emails.
the repair number was [##19928##] Repairs
Order number 1297257963
N9PN01103000648


On Thu, Aug 4, 2011 at 2:00 AM, Notion Ink Support <support@notionink.com> wrote:
Dear Aaron,

Greetings! This is Thaheer from Notion Ink Support Team.

I'm sorry to know that the Adam screen has been cracked. I suggest you to please get back to us with the images of the cracked screen. Please also provide the Order Number, Serial Number and the email address using which you have purchased the Adam. Please get back to us with the required information, we will surely further assist you with this.

Thank you for contacting Notion Ink!

Warm regards,
Thaheer
Notion Ink Support Team

I am starting to get upset by the lack of response I am getting as well as the many post out there about notion ink and the problems people are having with repairs. What do I need to do to get my pixel qi screen replaced. please respond. Thanks, Aaron

On Wednesday, July 20, 2011, Aaron <spitalna@XXXX.net> wrote:
> I cracked the screen on my pixel qi Adam. How much will it cost to repair and what is the repair process from the United States.
>
> Thanks,
> Aaron XXXX
>
>
>


________________________________________
Aaron XXXX <aaron.XXXX@XXXX.com> Fri, Aug 5, 2011 at 2:27 PM
To: support@notionink.com
I tried to contact Tactus Labs directly but got no response. Are they still your USA repair center and are they in business? The cracks get worse every time I touch it, so I am out a tablet until it is fixed. What can I do to expedite there process?
[Quoted text hidden]

________________________________________
Notion Ink Support <support@notionink.com> Mon, Aug 8, 2011 at 5:36 AM
Reply-To: support@notionink.com
To: aaron.XXXX@XXXX.com
Dear Aaron,

Greetings from Notion Ink!

We are glad to inform you that we have stocked our service partners with necessary touch panel replacement parts.

We are currently experiencing resource shortcoming and the same would be optimized within the next 2-3 days and we would provide necessary assistance to send back your Adam for touch panel replacement.

So we request your patience for 2-3 days and we would get back to you on the issue.

Thanks for your continued support to Notion Ink.

Regards,
Kenny
Notion Ink Support
[Quoted text hidden]

________________________________________
Aaron XXXX <aaron.XXXX@XXXX.com> Thu, Aug 11, 2011 at 8:22 AM
To: support@notionink.com
Do you have an update on this issue. I am trying to be patient but I am now going on three weeks without my Adam.
[Quoted text hidden]

________________________________________
Aaron XXXX <aaron.XXXX@XXXX.com> Fri, Aug 12, 2011 at 11:36 AM
To: support@notionink.com
I hate to keep bugging you guys, but this process started on Jun 20th and I am still no closer to even getting an RMA let alone having my tablet fixed. I initally emaied you guys about my issue on the 20th and got a response to wait until the end of last month (and never heard back). You told me that I would have some information by yesterday and I still have nothing. What do I need to do to get my tablet repaired?

Thanks, Aaron
[Quoted text hidden]

________________________________________
Aaron XXXX <aaron.XXXX@XXXX.com> Mon, Aug 15, 2011 at 2:58 PM
To: support@notionink.com
Happy independence day! I was hoping that on your retirn to work on Tuesday you could help me with my Repair request. If Notion Ink is not capable of fixing my tablet I would appreciate an email explaining such, otherwise I'd really like to get it fixed. Any assistance is greatly appreciated.

Thank you, Aaron

[Suraj Gautam]

http://www.facebook.com/profile.php?id=100001307255307
is the video NI asked for.

[Michelle]

@Suraj....Our Support Team will check the video provided by you and will email you with the solution for your issue with Adam.
@ Aaron.......I apologize for the inconvenience that has been caused to you. I can see that our RMA team has already emailed you with the details on 22nd Aug where you can send your device for repair.

[Rajesh Huddar]

Michelle

I have written to you today on the native apps not working and these include chords, music, sniffer and camera. I am not going to flash the device.
You mst diagnose what the problem is. If you have a new stable ROM, then I don't mind upgading to it. Do let me know.

[Suraj Gautam]

http://www.youtube.com/watch?v=9Lrrs4_sn-g
is the youtube link for video in which you can see that the yellow light did not blink as it blinks during the boot process.

[Suraj Gautam]

@Michelle
http://www.youtube.com/watch?v=9Lrrs4_sn-g
is the youtube link for video in which you can see that the yellow light did not blink as it blinks during the boot process.